Refund & Cancellation

1. Overview

Navon Innovations provides the technology platform and onsite services that power event registration, access control and attendee engagement. This policy explains how refunds and cancellations are handled for (a) event registration/ticketing made through a Navon-powered event, and (b) technology service bookings made directly with Navon by event organizers.

2. Event Registration & Ticketing

For events that use Navon's registration and ticketing platform, the specific event's organizer sets the refund and cancellation terms for attendee tickets — including deadlines, eligibility and any cancellation fee. Navon operates the platform on the organizer's behalf and processes refunds according to the instructions and policy set by that organizer. Please refer to the specific event's registration page or contact the event organizer directly for ticket refund eligibility.

3. Technology Service Bookings

For organizers who book Navon's kiosks, RFID/NFC systems, face recognition, flap barriers, badge printing or other onsite technology services directly:

• Cancellations made more than 15 business days before the event date are eligible for a full refund, less any non-refundable costs already incurred (see Section 5).
• Cancellations made 7–15 business days before the event date are eligible for a 50% refund of service fees.
• Cancellations made less than 7 business days before the event date are generally non-refundable, as hardware, staffing and logistics are already committed.

4. Cancellation Timelines & Fees

Where a cancellation fee applies, it will be calculated based on the stage of preparation reached (equipment dispatch, staff deployment, custom branding, or printed materials already produced) and communicated to you before being deducted from any refund.

5. Non-Refundable Items

The following are generally non-refundable once work has begun: custom-branded badges, lanyards or printed materials already produced; hardware shipping/logistics costs already incurred; and any third-party costs (payment gateway fees, SMS/WhatsApp credits) already used.

6. How to Request a Refund

To request a refund or cancellation, contact our team with your event name, booking reference and reason for cancellation using the details in Section 8. For attendee ticket refunds, please contact the event organizer directly, as Navon does not independently override an organizer's ticketing policy.

7. Processing Time

Approved refunds are processed to the original payment method within 7–10 business days. Bank or card processing times beyond this may vary depending on your payment provider.

8. Contact Us

For refund or cancellation requests, contact us at:

• Email: sales@navoninnovations.com
• Phone: +91 96544 96952